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Facility Night Manager – Guest Services Team Member

Facility Night Manager – Guest Services Team Member

The Facility Night Manager position is a full-time or part-time entry level to mid-career position and is available immediately. This position starts at $9.00/hr - $10.00/hr with performance-based raises throughout the year. Shifts typically consist of a combination of the following hours:

  • Monday – Friday:  3pm – 12am
  • Saturday:  7am – 11pm
  • Sunday: 7am – 11pm

To qualify for this position you must be able to commit a minimum of 15 hours availability per week, be 21 years of age or older, hold a valid driver’s license, be legally permitted to work in the United States, and be willing to undergo both an Indiana State and United States Federal criminal background check. This is not a seasonal position.

Responsibilities:

  • Greet guests (in person or over the phone)
  • Answer questions pertaining to field availability, tournaments, programs, classes, camps and other events
  • Handle cash for field rentals, membership sales, camps, classes and league registrations
  • Assist with field utilization (conflicts, unauthorized use)
  • Work concessions, the bar or the Summit City Soccer Shop
  • Promote and sell programs
  • Resolve customer issues (those that do not require the attention of Senior Management)
  • Support Senior Management from time to time on special projects
  • Manage others effectively
  • Effectively demonstrate and communicate The Plex’s Mission Statement and Guiding Principles to all visitors


Required Skills:

  • High School Diploma (Bachelor’s Degree preferred)
  • Minimum 2 years of front-line customer service and/or management experience
  • Able to work with guests of all ages, ethnicities and genders
  • Able to work in a fast-paced environment
  • Be a team player
  • Possess excellent communication skills
  • Possess basic computer skills (MS office) and learn new software programs quickly
  • Able to focus despite distraction or adverse circumstances
  • Spanish language skills a plus but not required

Please send a resume and cover letter detailing why you think you’d be the right fit for this position to TPrez@plexsports.com.